Master Services Agreement

Commercial baseline for the private alpha: scope, pilot limits, customer responsibilities, and liability boundaries.

Alpha-ready summary

Current position

Service sold is orchestration and control-plane access, not deliverability guarantees.

Customer remains responsible for their tenant, domains, workspace approvals, and acceptable campaign use.

Pilot includes business-hours response expectations and a limited remedy path for orchestration failures.

Manual onboarding, manual billing changes, and manual token rotation remain part of alpha operations.